FAQ

Please drop us an email at enquiry@bonn.com.sg with your order number for us to check if it has been dispatched yet. If your parcel has already been dispatched, we are unable to amend/cancel your order. (Cancellation will be evaluated on a case by case basis.)

- I'm missing an item from my order, what do I do?

We are so sorry to hear that! Please drop us an email us at enquiry@bonn.com.sg and we’ll get back to you as soon as possible.

- I have received an incorrect/defective item.

We are sorry for the inconvenience caused. Please drop us an email us at enquiry@bonn.com.sg and we’ll process the exchange as soon as possible. In the event that the item is no long available, a refund will be issued.

Please note that the following are not considered defects and are therefore not eligible for returns/exchange:

Slight difference in measurements. 

Slight difference in color due to individual device resolutions. 

Items with crease marks, loose threads, small thread bumps or slight stains that do not affect the overall look of item.

Items that have become defective after washing, ironing or mishandling.

- How long will delivery take?

All orders will be dispatched within 2 to 3 working days (excluding weekends and Public Holidays). Do note that it may take between 3 to 4 working days during sales and/or holiday peak period.

- Can I redirect my parcel to a different address?

Please drop us an email at enquiry@bonn.com.sg with your order number. If your parcel has already been dispatched, we are unable to redirect it to a different address.

- Can I choose a specific time or day for my delivery?

Sorry, this option is currently unavailable.

- Do you accept returns?

Unfortunately, we do not accept returns unless it is an incorrect/defective item. Please refer to our Return Policy page for more information.